Privacy Policy

Last Updated: 14/03/2026

1. Introduction

This privacy policy explains how Wickers Candles Ltd

("we", "us", or "our") collects, uses, and protects your personal data when you visit our website or make a purchase. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect

To fulfil your order, we collect specific information you provide, including:

Identity Data: Name and title.
Contact Data: Billing address, delivery address, email address, and telephone number.
Transaction Data: Details about products you have purchased from us.
Technical Data: IP address and browser type (collected automatically via cookies).

3. How and Why We Use Your Data

We only process your data when we have a "lawful basis" to do so:

Contractual Necessity: To process your order, arrange delivery, and provide customer support.
Legitimate Interests: To improve our products (e.g., analyzing website traffic) and ensure our shop remains secure.
Consent: If you opt-in to receive our email newsletter. You can withdraw this consent at any time by clicking "unsubscribe".

4. Data Sharing

We do not sell your data. We only share information with trusted third parties necessary to run our business, such as:

Payment Processors: To securely handle your payment (e.g., Stripe, PayPal).
Delivery Couriers: To get your handmade candles to your door (e.g., Royal Mail, DPD).
Website Platform: Our hosting provider (e.g., Shopify, Etsy, Wix).

5. Data Retention & Security

We keep your personal data only as long as necessary to fulfil your order and meet legal or tax obligations (usually 6–7 years for financial records). We use secure servers and SSL encryption to protect your information.

6. Your Rights

Under UK law, you have the right to:

Access the personal data we hold about you.
Correct any inaccurate information.
Request Erasure (the "right to be forgotten").
Object to certain types of processing (like direct marketing).

7. Cookies

Our website uses cookies to enhance your shopping experience (e.g., remembering what’s in your basket). You can manage your cookie preferences through your browser settings or our website's cookie banner.

8. Contact Us

For any questions regarding your data, please contact:

Wickers Candles Ltd

41 Oakland Avenue

Stockport

SK2 6AY

If you are unhappy with how we use your data, you have the right to complain to the Information Commissioner’s Office (ICO).