Returns & Exchanges Policy

We want you to love your new scent! If you aren’t completely satisfied with your purchase, we’re here to help.

1. Return Window

You have 14 days from the date of delivery to request a return or exchange.

2. Eligibility for Returns

To be eligible for a refund, candles must be:

Unused and unlit. We cannot accept returns for candles that have been burned or have trimmed wicks.
In original packaging. The candle must be in its original box and protective wrapping.
Purchased directly from our website. (If you bought our candles at a retail stockist, please contact them directly).

3. Damaged or Defective Items

If your candle arrives broken or damaged during transit, please email us at hello@wickerscandles.co.uk within 48 hours of delivery with:

Your order number.
A photo of the damaged item and the shipping box.
We will send a replacement out to you immediately at no extra cost.

4. How to Start a Return

Email hello@wickerscandles.co.uk with your order number and reason for return.
Once approved, we will provide the return shipping address.
Note: Customers are responsible for return shipping costs unless the item arrived damaged. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Refunds

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed back to your original payment method within 5–7 business days.

6. Non-Returnable Items

Sale items and "Seconds" (candles with minor cosmetic flaws) are final sale.
Custom or personalised orders.
Gift cards.